KEN SUSHI

Reservations

Bookings can be made online via the booking system that can be found on our website. You can make a reservation up to six weeks in advance.

Choose the desired date and time, click on 'show available options' for availability. When your

preferred timeslot and menu  is fully booked, you'll see 'join waitlist'.

If a date cannot be clicked on, the booking system is still closed. We are often fully booked well in advance.
Please note: If the desired omakase menu is already fully booked on the date of your choice, it will changed to the next available date and timeslot. So please check carefully whether you have reserved the correct date and time.

We work with two shifts per night. The first starts at 5:30 p.m. and the second round at 8:30 p.m.. Unfortunately, a different start or time is not possible. Read more about the availability per menu under 'Menu'.

You can add a comment when booking, such as mentioning an allergy or your preference for a table or high barseat at the omakase Regular. We always read and noted our the comments. We take the requests into account as best as possible. You can also change the date and time via the confirmation email.

Would you like to come and eat with a large group and would you like to book further in advance to be sure of enough available seats? Or do you want to change the menu or the number of people? Please contact us by email. You can also send us an email for other questions regarding reservations.

Pre payment

Due to previous experiences, we work with pre-payment to prevent 'no shows'. This is to give other guests the opportunity to reserve any vacant spots in time and to give ourselves the opportunity to fill the vacant spots by offering them to the people on the waiting list. This way we can purchase without having a lot of 'waste' left and avoid unnecessary empty seats.

The pre payment concerns the amount of the menu per person. You can order and pay for the drinks and any silver or golden upgrades on the evening itself. Changes that affect the prepayment will be settled on the evening itself too.

You will receive a full refund if you cancel up to one day in advance.
In case of serious, unforeseen reasons for cancellation on the day of reservation, you can contact us for consultation. We can be reached by telephone from Wednesday to Sunday from 2 p.m. (please try again and send a message if we are not directly anwser the phone).

If you forget your reservation, don't show up or do not cancel or contact us in time, you will unfortunately not receive a refund.

We recommend that you carefully check the reserved date and time and correctly note it in your agenda. You will also receive a reminder of your booking two days in advance.

If you don't want to cancel your reservation, but you are coming with less people due to illness for example? Please always let us know so that we can also fill up these spots on time. If we hear about it at the start, we can no longer offer the extra spot  to other guests and cannot use the prepared fish. In that case we unfortunatley cannot give a refund.

Waiting list

When the day, time and menu of your choice are fully booked, you will see 'waiting list' appear in the booking system. This is an option to register for the waiting list.

Once you have registered, you will automatically receive a notification, along with everyone else on the waiting list, the moment there are cancellations and seats become available again. You'll have the option to make a reservation as long as the seats are still available. So the chances are equal, but it often goes very quickly. Just like you, we cannot estimate the likelihood of cancellations. If you no longer wish to receive notifications, you can remove yourself from the waiting list via the confirmation email.

If you already have a reservation, but would like a different time or menu, please add a comment to your waiting list registration. That way we can then take this into account in case spots become available.

Sometimes we will send you an option reservation. You can confirm this via the same message by paying the prepayment before the indicated period, or canceling the option if the chosen day and time is no longer convenient.